Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked.

support, outlook, issue tracking, helpdesk, call center

Bug Tracker is a bug tracking,defect tracking,issue tracking tools for project management for windows. Auto task assignment helps assign bugs to the proper developer automatically. You can use the powerful filter with AND, OR operator and wildcard to find your bugs quickly and easily. The flexible right control helps manange user account, it also have predefined right template to use. It provides you bug attachment, printing and automatic login.

feature, defect tracking, project management, bug tracking, bug tracker, defect tracker

tracking - EMail notification of bug addition and update. - Reopen bug tracking and monitoring. - Quality control reports summarizing bugs by Project / Milestone / Assignee / Status - Issue Tracking - Employee Attendance - Free downloadable version - Free hosted (ASP) version (unlimited storage) - Email notifications to keep you upto date - Both downloadable and hosted version are free for 5 users. - Unlimited disk space for all hosted account plans

projects, downloadable, hosted, issue, free, project management, tool, tasks, employee attendance, application, project expense, employee timesheet, online

Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling

support, call centre, thin client, incident, service request, issue tracking, contact centre, service, issue management, issue, help desk, browser based, self help

Report, track and manage bugs, issues, changes and new features involved in product development. Key attributes include extreme ease-of-use and flexibility, a shared XML repository accessible to multiple users, multiple projects with assigned responsibilities, configurable access and privileges for users on each project.

programming, software development, change management, issue tracking, bug report, bug tracking

tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing

support management, trouble ticket, issue tracking, help desk software, helpdesk, work order management, defect tracking, customer support, helpdesk software, call center